FAQs
Returns
Return Policy
Please visit:
Return Policy
How do I make a return?
To start a return please CLICK HERE
How do I make an exchange?
We currently don't offer exchanges. To start a Return CLICK HERE
I didn't receive a return form.
We've gone paperless! No need to include a return form inside your package. If you didn't receive the return label or QR code (after starting your return), please email help@shopthemint.com.
Do you provide pre-paid return labels?
The cost of return shipping will be deducted from your store credit. Return labels are provided during the return process or at checkout when placing your order. Shipping costs are non-refundable.
After initiating my return, I didn't get an email with the return label or QR code.
Please email customer service help@shopthemint.com and we will be happy to resend the return label and/or QR code.
How long will my return take?
Once we receive your return, please allow 5 to 7 business days for your Store Credit to be issued.
You will receive a confirmation email once the return has been processed.
**If you don’t see the store credit in your email inbox, please check your spam/ junk folder.
Shipping & Delivery
Where do orders ship from?
All orders are stored and shipped from our warehouse in Auburn, AL USA
What is Mint Express?
For just $32, you can sign up to be a Mint Express member and receive free standard shipping for an entire year!!
To join, just purchase the membership here.
When will my order ship?
Orders ship within 1-4 business days unless your order contains a custom made-to-order item. Please see our Shipping Info page for more details.
*We ship all orders as quickly as possible, but please note that there may be delays in processing during sale events and peak shopping days. We don't ship on Saturday's, Sunday's or major holidays.
What’s the status of my order?
To check your order status, log in to your Shop the Mint account and navigate to your order history. Then click on the order in question to see if it's been fulfilled.
Where is my shipping confirmation email?
As soon as your order ships, you will receive a shipping confirmation email to the email address entered during checkout. If, for some reason, you didn't receive this email within our processing time frame, please check your spam/ junk folder. If you don't see the email, please reach out to our customer service support team for further assistance.
How do I track my order?
Once your order is successfully packaged for shipment, you will receive a shipping confirmation email with your tracking number. You can then track your package's progress directly from the link in this email.
You can also log in to your account and navigate to your order history.
If you don't have an account, you can still check your order status online. You must have your order number and billing zip code to check your order status if you do not have an account.
What is Route Package Protection?
Route is a shipping insurance company that offers shipping protection and is now available for our customers to add to all of their purchases.
Route's coverage policy https://route.com/insurance
What does Route cover?
Route Package Protection covers lost in transit, stolen (delivered not received), and damaged in transit items.
If one of these situations applies to your Route insured order, Route will replace your purchase by covering the subtotal of the order, the Route premium, shipping costs, and taxes. File a claim with Route by visiting claims.route.com
Route is NOT responsible for custom or duty fees.
My package shows as delivered, but I didn't receive it.
Please allow 24-48 hours from the time that USPS shows your package as delivered for your package to arrive.
If 24-48 hours has passed since USPS tracking shows it as delivered, and your package has still not arrived, please reach out to your local post office to ask for geolocation information. This geolocation will show the last place that your package was scanned in by USPS. If the package has been delivered incorrectly, USPS should attempt to recover the package.
Please reach out to our customer service team via email within 5 days of the tracking showing that your package has been delivered, along with your geolocation information, so that we can assist you.
General
What do I do if an item is out of stock in my size?
The best way to tell if we will be reordering an item is if the sizes are grayed out with a line through it, or if it has a hanger above the size.
If the size is grayed out with a strike through it, that means we will not be restocking it.
If there is a hanger, that means there is a possibility that we will be reordering them. If we receive enough customer sign-ups showing interest in purchasing the item, then we will reorder it. Make sure you sign-up!
When will you be restocking this item?
If an item has a hanger above the size, that means that there is a possibility we will be restocking the item. We determine a reorder of an item depending on how many people sign up to be notified of a reorder. The best way to know if or when a restock will happen is to select your size, enter your phone or email in the field, and click “Notify Me”.
Do you have gift cards?
We sure do! You can href="https://shopthemint.com/products/giftwizard-giftcard">purchase gift cards here. We’ve heard it’s a very popular gift!
How will the Gift Card be sent to the recipient?
All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time. You can also select for the gift card to be sent to the recipient via IM (Facebook Messenger, WhatsApp or any other messaging app), or choose to have the gift card emailed to you and print it out.
How do I use my gift card code?
If you are shopping on a mobile device, just click "View Order Summary" while you are in Checkout, then you can simply input your code into the available Gift card/discount code field and click Apply before completing your order.
If you are shopping on a desktop, this Gift card/discount code field will be on the right hand side of the checkout page above the Subtotal.
I lost my gift card code.
If you are unable to locate your gift card code, please contact customer service so that your gift card code can be resent to you.
Does my gift card code or store credit expire?
Gift card codes and store credit codes will expire 5 years from the date issued.
Do you have a storefront?
We have a store located in Auburn, Alabama. Come visit us soon!
The Mint Julep Boutique
1627 Opelika Road #30
Auburn, AL 36830
334-246-3621
Mon - Sat: 10am - 6pm CST (Closed Sunday)
The Mint Julep Boutique
1627 Opelika Road #30
Auburn, AL 36830
334-246-3621
Mon - Sat: 10am - 6pm CST (Closed Sunday)
Can I pick up an item in the store?
Our store-front location carries a select amount of the styles we have online. If you are looking for a specific item to purchase or try on, just email or call our store with the items you’re interested in. They will ensure item availability! Also, they can set aside multiple sizes for you to try on in case you're unsure which to purchase! :)
Storefront Contact Info:
Phone: (334) 246-3621
Email: storefront@themintjulepboutique.com
Storefront Contact Info:
Phone: (334) 246-3621
Email: storefront@themintjulepboutique.com
PROP 65
If there is one thing we love, it's our customers! We want to ensure that you always have all of the information you need to make informed decisions before you submit your order. Without further ado, we present you with Prop 65!
California's Proposition 65 allows for all consumers who reside in the state of California to be provided with warnings for products that contain any chemicals that, when exposed to people above a certain level, are known to cause cancer and birth defects or any other reproductive harm.
WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
In posting this warning, our goal is to inform you that one or more of the chemicals listed in Prop 65 may be present in our products. This does not necessarily mean you are at risk, but as part of our commit-Mint to customer service, we want to keep you in the loop. Click here for more information.
Sizing & Products
Womens: What size should I order?
The best way to make sure you order the perfect size is to take a peek at the "Measurements" tab. It will give you the exact measurements for the size you've selected. Each item is measured from side seam to side seam, on a flat surface.
We have created a general sizing guide to help you decide which size would be best for you. You can compare the displayed measurements with your own to find the absolute perfect fit!
We have created a general sizing guide to help you decide which size would be best for you. You can compare the displayed measurements with your own to find the absolute perfect fit!
Girls: What size should I order?
The best way to make sure you order the perfect size is to take a peek at the "Measurements" tab. It will give you the exact measurements for the size you've selected. Each item is measured from side seam to side seam, on a flat surface.
We have created a Girls general sizing guide to help you decide which size would be best for you. You can compare the displayed measurements with your own to find the absolute perfect fit!
We have created a Girls general sizing guide to help you decide which size would be best for you. You can compare the displayed measurements with your own to find the absolute perfect fit!
Rewards
What is Shop The Rewards?
Our way of showing our appreciation for YOU! You’ll earn points for activities on our site, from purchases to referrals and more! You can use the points to earn discounts off purchases. So, the more points you collect the more you save!
How do I join?
If you have already signed up for a Shop the Mint account, you are automatically enrolled and have 250 points in your account!
If you don’t have an account, signup at the top of this page to start earning rewards!
If you don’t have an account, signup at the top of this page to start earning rewards!
I made a purchase but wasn't a rewards member. Now what?
No worries! You have 3 days to join the rewards program from the date of your purchase to get those points!
How do I earn points?
You can earn points by creating an account, signing up for email and text messages, following us on social media, referring friends and making purchases!
How do I view my point balance?
You must login to your account. You’ll be able to view your point balance in the top bar of every page.
Is there a limit to the number of points I can earn?
No! The more you buy and share, the more you earn. Just remember that your points expire after 1 year after your most recent purchase date.
What do the 'Approved', 'Pending' and 'Canceled' statuses mean?
- Approved: You earned these points which can be redeemed on rewards immediately.
- Pending: There is a 30 day waiting period on all purchases and referrals. After the 30 days, you’ll see these points as approved.
- Canceled: These points will not be added to your account. For example, this will happen if you cancel a purchase or make a return (the points will change from pending to canceled)
I placed an order but it's not showing pending points?
Orders placed using a Gift Card or Store Credit will not receive loyalty points.
How do I redeem my points?
You must login to your account to redeem.
Claim rewards as a gift card on the rewards page for $5, $10, $20, or $40. Points redeemed as gift cards can be combined with other gift cards and a discount code. Points will be reimbursed as a gift card in the event you make a return.
Claim rewards as a gift card on the rewards page for $5, $10, $20, or $40. Points redeemed as gift cards can be combined with other gift cards and a discount code. Points will be reimbursed as a gift card in the event you make a return.
Is there a limit to how many points I can use at one time?
You can use up to 20,000 points ($40) on one order.
When do my points expire?
Points expire 1 year after your most recent purchase date.
Refer a friend?
You can find your URL after signing into your Rewards dashboard. Share your URL however you'd like with the exception of coupon or deal sites.
What if a friend I refer cancels or returns their order?
Unfortunately, your pending points will become 'canceled' and will be removed from your account.
Why did my account balance go down?
It means you, or someone you referred, canceled or you returned a purchase. Your points may have also expired after 1 year.
I completed an activity (not purchase) but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points. If it’s been longer than 7 business days, send us an email at help@shopthemint.com.
Awarding points when there's change involved?
We use standard rounding. If the customer spends anywhere above $0.50 we’ll be rounding up. If $0.49 or less, we’ll round down.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be removed from the program by contacting us at help@shopthemint.com. In doing so, you will lose any points you have accrued.
What happens if I leave and decide to join again?
Sadly, your point total will begin from zero. (So give some serious thought to leaving in the first place!)
